Complaints

How to make a complaint

Let us know if you have a issue, we want to help and have a formal process to ensure is dealt with as quickly and fairly as possible.

Please let us know what we can put right for you, we will look into the matter and get back to you asap.

Email: complaints@bbdenergy.co.uk

If we cant find a solution and we reach ‘deadlock’ or its taken us longer than 8 weeks to resolve, you can contact the Energy Ombudsman.

Email: enquiry@energyombudsman.org

Call: 0330 440 1624

Post: Energy ombudsman, PO Box 966, Warrington, WA4 9DF.

Or visit the ombudsman website

Here are some of the independent organisations who can offer free help and advice as well as some resources that can provide more information.

For free and helpful independent advice, you may wish to contact Citizens Advice.

Call: 0808 223 1133

Lines are open Mon-Fri, 8am-5pm

All calls are free

Or visit their website

If you live in Scotland and want free advice, the contact details are slightly different.

Call: 0808 196 8660

Contact Advice Direct Scotland

All calls are free

Or visit their website

You can download the latest leaflets directly from the Citizens Advice website, which explain what your rights are in a changing energy market.